SMS Terms

Last updated 2026-05-29

Who is sending the messages?

SMS messages branded Furnished Unfurnished: are sent by Malaya Technologies LLC, dba Furnished Unfurnished ("Furnished Unfurnished" / "we" / "us"), the operator of furnishedunfurnished.com. Our registered address is 2 N Central Ave STE 1800, Phoenix, AZ 85004.

Twilio reviewer evidence

Public CTA audit packet for A2P 10DLC

The live SMS opt-in controls are inside signed-in Account Settings, so reviewers cannot click through them without an account. This public packet provides direct image/mockup links, the exact unchecked consent copy, the opt-in sequence, frequency disclosure, message/data-rates disclosure, STOP/HELP instructions, and policy links so Twilio and carrier reviewers can verify the call to action without logging in.

Direct public image/mockup links for the campaign Message Flow field

Combined opt-in flow image/mockuphttps://www.furnishedunfurnished.com/twilio-10dlc/sms-opt-in-flow.svg
Exact unchecked consent disclosure image/mockuphttps://www.furnishedunfurnished.com/twilio-10dlc/sms-consent-disclosure.svg

How do I opt in?

SMS notifications are off by default. To start receiving them, every user goes through this four-step flow. This is the only SMS opt-in path; there is no keyword opt-in and no prechecked or bundled consent.

Create a free account at furnishedunfurnished.com/signup and verify your email.
Sign in and open Account Settings at furnishedunfurnished.com/account-settings. The first card in the Notifications section is Phone verification.
Enter your U.S. mobile number in E.164 format (e.g. +15551234567), tap Send code, and enter the 6-digit one-time code we text to that number. The OTP confirms you own the number.
On the code-entry screen, you will see an unchecked-by-default consent checkbox. Read the disclosure, check the box, and tap Verify. Then toggle SMS Transactional Notifications on in the SMS Notifications card directly below.

Sign in and open Account Settings

The SMS opt-in controls are available only after account creation and sign-in. This public page shows the same signed-in flow for Twilio and carrier review.

Enter phone number and request OTP

The user enters a U.S. mobile number in E.164 format and clicks Send code. Furnished Unfurnished sends a one-time verification code to prove number ownership.

Enter OTP and affirm SMS consent

The consent checkbox is unchecked by default. The user must check it before clicking Verify; otherwise SMS consent is not recorded.

Enable SMS Transactional Notifications

After phone ownership and consent are recorded, the SMS Transactional Notifications toggle can be enabled or disabled by the user at any time.

Screenshot 1

Account Settings: phone verification card

User enters a mobile number and clicks Send code.

Phone verification

Verify your phone number to enable SMS notifications. We'll text a 6-digit code.

Phone (E.164 format)+15551234567Send code

Screenshot 2

OTP screen with unchecked consent checkbox

Consent is not preselected; the user must check the box before Verify.

Code sent to +1 (555) 123-4567. Enter the 6-digit code below.

Verification code123456By checking this box, I consent to receive transactional SMS messages from Furnished Unfurnished, about my account activity: new inquiries, message replies, housing-request matches, booking approvals, subscription status, address-change requests, support-ticket replies, and reminders when a tenant is waiting on my reply. Approximately 5–20 messages per month depending on activity. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. View our SMS Terms, Privacy Policy, and Terms of Service.

VerifyBack

Screenshot 3

Verified phone state

After OTP verification, the account stores the verified number.

Verified

+1 (555) 123-4567

Change phone

Screenshot 4

SMS Transactional Notifications toggle

The toggle is available after phone verification and consent.

SMS Transactional Notifications

Receive transactional SMS from Furnished Unfurnished about your account: new inquiries, message replies, housing-request matches, booking approvals, subscription status, address-change requests, support-ticket replies, and reminders when a tenant is waiting on your reply.

Approximately 5–20 messages per month depending on activity. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

ENABLED

What the consent checkbox looks like

The verbatim text shown next to the consent checkbox on /account-settings is reproduced below. You must explicitly check the box; it is never pre-selected.

Phone verification

Verify your phone number to enable SMS notifications. We'll text a 6-digit code.

Verification code

123 456

By checking this box, I consent to receive transactional SMS messages from Furnished Unfurnished, about my account activity: new inquiries, message replies, housing-request matches, booking approvals, subscription status, address-change requests, support-ticket replies, and reminders when a tenant is waiting on my reply. Approximately 5–20 messages per month depending on activity. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. View our SMS Terms, Privacy Policy, and Terms of Service.

Verify

This is a visual replica of the actual consent form rendered for verification only. The interactive form is at /account-settings after sign-in.

The companion SMS Transactional Notifications toggle directly below the phone-verification card is disabled until your number is verified and the consent box above is checked. Toggling it on writes a separate consent timestamp; toggling it off (or replying STOP) clears both consent records.

What messages do we send?

We send transactional SMS for the following platform events when you have opted in:

Inquiry received: A tenant contacted you about one of your listings.
Message reply: A new reply landed in one of your conversations.
Housing-request match: A new tenant request matches one of your listings.
Inquiry approved: A landlord approved your inquiry; next steps are waiting.
Subscription paused: A payment issue paused one of your listings.
Address change requested: A landlord submitted an address change for review (admin).
Support ticket reply: A new reply landed on a support ticket you opened.
Inquiry has no reply (24h): Reminder when a tenant is waiting on your response.

We also send a one-time verification code when you set up SMS notifications. The verification code itself is sent before you complete the consent step and is solely for confirming that you own the phone number you provided.

Sample messages

Twilio and carrier reviewers can use these examples to confirm that our campaign message content matches the opt-in flow above. Production SMS bodies identify the brand by its full name, include only first-party furnishedunfurnished.com links, and include STOP opt-out language.

Furnished Unfurnished: New inquiry on 4306 W Grant from Jane. Reply: https://www.furnishedunfurnished.com/landlord/messages/abc123. Reply STOP to opt out.
Furnished Unfurnished: New reply from Pat on Cozy Phoenix Loft: "Sounds good - when can you tour?" https://www.furnishedunfurnished.com/messages/abc123. Reply STOP to opt out.
Furnished Unfurnished: A new tenant request matches Sunny Loft 2BR. Open Leads: https://www.furnishedunfurnished.com/landlord/tenant-leads. Reply STOP to opt out.
Furnished Unfurnished: Your inquiry on 3906 E Powhatan was approved. Continue: https://www.furnishedunfurnished.com/messages/abc123. Reply STOP to opt out.
Furnished Unfurnished: New reply on your support ticket TKT-1234. Open: https://www.furnishedunfurnished.com/help/tickets/TKT-1234. Reply STOP to opt out.

How often will I receive messages?

Approximately 5–20 messages per month depending on activity on your listings, inquiries, and support tickets. Frequency varies; quiet weeks may receive zero messages.

Are there costs?

Furnished Unfurnished does not charge for SMS notifications. However, standard message and data rates may apply from your mobile carrier, depending on your plan.

How do I opt out?

Reply STOP to any Furnished Unfurnished SMS. We will:

Stop all SMS to your number immediately.
Clear your phone-verified status in our system.
Send no further SMS to your number until you re-verify it in Account Settings.

You can also disable SMS notifications without opting out at the carrier level by toggling off the SMS Transactional Notifications setting in Account Settings.

How do I get help?

Reply HELP to any Furnished Unfurnished SMS to receive a response with our brand information and support contact. You can also email us at [email protected] or open a ticket from your Help center.

How is my data handled?

We do not share your phone number or your SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. No mobile information is shared with any third party for marketing.

We deliver SMS through one subprocessor: Twilio Inc. Twilio receives only the recipient phone number and the message body required to send each message. Twilio does not use your phone number or message content for its own marketing. Wireless carriers are not liable for delayed or undelivered messages. SMS service is available only on supported U.S. wireless carriers.

Full data-handling details are in our Privacy Policy.

Related policies

Privacy Policy How we collect, use, and protect your phone number and other personal data.
Terms & Conditions Master terms of service for Furnished Unfurnished.

Operated by Malaya Technologies LLC dba Furnished Unfurnished. 2 N Central Ave STE 1800, Phoenix, AZ 85004.