Safety & Trust
Mobile app & support
When the mobile app launches and how to reach us for help.
Is there a mobile app?
A native mobile app built with Expo (iOS + Android) is in development and will launch after the web platform is fully validated. In the meantime, the website is fully responsive and works well on any smartphone browser.How do I contact support?
Email us at support@furnishedunfurnished.com. We aim to reply within one business day. For urgent issues (billing problems, account access, abuse), include as much detail as possible and we'll prioritize.How fast is support?
One business day for most requests. Urgent billing issues and abuse reports are prioritized within hours during business hours (Monday–Friday, 9am–6pm ET).Can I suggest a feature?
Absolutely — email support@furnishedunfurnished.com with your idea. We're a small team and we read every suggestion. The platform has shaped a lot from landlord and tenant feedback already.