Help center
Questions? We've Got You Covered
Find answers to common questions about our platform, rentals, and services.
For Guests
Find a furnished or unfurnished mid-term rental, contact landlords directly, and lock in 30 to 365 day stays without booking fees or commission cuts.
Getting started
Create a free tenant account, set up your profile, and learn how Furnished Unfurnished connects renters with landlords for 30 to 365 day stays.
8 questions
Searching for properties
Browse furnished and unfurnished mid-term rentals, filter by city or price, save searches, and shortlist places that fit your move-in date.
4 questions
Contact & inquiries
Reach landlords directly through our messaging tools, ask the questions that matter, and keep every conversation in one inbox you can revisit.
4 questions
Booking your rental
Move from interested to moved in. Schedule tours, negotiate terms, sign a lease, and pay rent directly to your landlord with no platform cut.
8 questions
Account & privacy
Update your profile, manage notification preferences, control your privacy settings, and close or reopen your account when life changes.
4 questions
For Landlords
List your property, receive qualified tenant leads, and manage every conversation in one inbox. No booking fees, no commission, no cut of rent.
Listing your property
Walk through our 7-step wizard to publish a listing with photos, amenities, pricing, and your lease terms. Most landlords finish in under 20 minutes.
9 questions
Subscription & billing
Per-listing subscriptions cost $9.99 per month or $79.99 per year. Cancel future renewals anytime. No commission on rent, no fees on bookings.
6 questions
Managing leads & messaging
Track tenant inquiries, message renters, approve booking requests, and manage matched housing requests from one inbox with status pills and filters.
6 questions
Tenant tracking
Track current, upcoming, past, and ended-early tenants per property. Add off-platform tenants manually and log monthly rent receipts in one place.
4 questions
Lease generator
Generate a state-aware lease PDF with statute-cited clauses for all 50 states plus DC and a federal layer. Inspection checklist and disclosures included.
4 questions
Taxes
Lodging, occupancy, and short-term rental taxes are the landlord’s responsibility, not the platform’s. Rules vary by state and city.
7 questions
For Vendors
Operate a 100 plus property portfolio with bulk import, role-based team logins, per-property analytics, and one annual invoice priced by inventory shape.
Getting started
Apply for vendor access and learn whether the Apartments tier or the Single Family Homes tier fits your inventory shape and city footprint.
3 questions
Portfolio operations
Manage team access by role, import inventory in bulk, keep buildings and units organized, and report on portfolio performance from one vendor dashboard.
2 questions
Billing
Annual vendor pricing scales by inventory shape. Apartments tier charges per building. Single Family Homes tier charges per city. One invoice per year.
2 questions
Safety & Trust
Learn how Furnished Unfurnished protects your data, verifies tenants and landlords, handles disputes, and supports you through any safety concern.
Privacy & data security
Review the data we collect when you use Furnished Unfurnished, how we store it, what we never share with third parties, and how to request a copy.
4 questions
Verification & trust
See how we verify tenants and landlords through document review and account checks. Verification reduces fraud and gives both sides more confidence.
3 questions
Reporting & disputes
Report bad actors, scam listings, or off-platform abuse. Our team investigates every report and takes action on confirmed violations within a few days.
6 questions
Mobile app & support
Find out when our native mobile apps launch, what they support today, and how to reach support if you hit a snag using Furnished Unfurnished anywhere.
5 questions