For Landlords
Managing leads & messaging
Track inquiries, message tenants, and manage matched housing requests from one inbox.
Where are my inquiries?
Open the Tenant Leads page from your sidebar. You'll see two tabs: "Inquiries" (tenants who reached out about a specific listing) and "Tenant Requests" (open housing requests that match one of your properties). Each row shows the tenant's contact details preview, their stated needs, and a Quick Chat button to start a thread.What do the inquiry status tags mean?
"New" = unread / not actioned. "Contacted" = you replied. "Scheduled" = you accepted a booking request and confirmed move-in. "Closed" = the inquiry has been wrapped up (rented or declined). "Rejected" = you declined the inquiry. You can change statuses manually from the row menu.How do I reply to an inquiry?
Click the inquiry row to open the message thread, type your reply, and send. Tenants get an in-app notification and an email. The same Messages page works for ongoing conversations — your replies all live there.Can I archive or delete a lead?
Yes. From the Tenant Leads row menu, choose "Archive" (hidden from the default view; restorable) or "Delete" (permanent). Archived leads can be browsed via the "Show archived" toggle.