For Landlords
Managing leads & messaging
Track tenant inquiries, message renters, approve booking requests, and manage matched housing requests from one inbox with status pills and filters.
Where are my inquiries?
Open the Tenant Leads page from your sidebar. You'll see two tabs: "Inquiries" (tenants who reached out about a specific listing) and "Tenant Requests" (open housing requests that match one of your properties). Each row shows the tenant's contact details preview, their stated needs, and a Quick Chat button to start a thread.
What do the inquiry status tags mean?
"New" = unread / not actioned. "Contacted" = you replied. "Scheduled" = you accepted a booking request and confirmed move-in. "Closed" = the inquiry has been wrapped up (rented or declined). "Rejected" = you declined the inquiry. You can change statuses manually from the row menu.
How do I reply to an inquiry?
Click the inquiry row to open the message thread, type your reply, and send. Tenants get an in-app notification and an email. The same Messages page works for ongoing conversations, your replies all live there.
Can I archive or delete a lead?
Yes. From the Tenant Leads row menu, choose "Archive" (hidden from the default view; restorable) or "Delete" (permanent). Archived leads can be browsed via the "Show archived" toggle.
How should I screen a tenant before signing a lease?
Furnished Unfurnished verifies email and phone for every account, but does not run background or credit checks. That's on you.
Most mid-term landlords ask for:
- A copy of a government ID.
- Proof of income (pay stubs, offer letter, travel-nursing contract, or military orders) showing the tenant earns roughly 3× the monthly rent.
- One or two prior-landlord references. Call them. Don't just collect names.
- A third-party background check via a service like TransUnion SmartMove ($25–35, paid by the tenant, results visible only to you).
Decline applicants based on objective, documented criteria only, never on protected-class characteristics. The Fair Housing Act applies to every listing on the platform.
How do I look up an inquiry on a specific property?
Open the Tenant Leads page from your sidebar at /landlord/tenant-leads to look up every inquiry across your portfolio. To find an inquiry on one specific property, use the property filter at the top of the page, then click the inquiry row to open the full message thread plus the tenant's stated dates, budget, and contact preview. Every inquiry is grouped under the property it was sent about.