Subscription & billing

Each listing is $9.99 per month, or $79.99 per year (the equivalent of about $6.67/month, saves $39.89/year). The fee is per listing, if you have 3 properties, you have 3 separate subscriptions. There are no booking fees, no commission on rentals, and no per-transaction charges. You only pay the flat subscription to keep your listing visible. Early landlords get free months under the launch offer, on the monthly plan only: the annual plan is not eligible and is billed in full. For new claims, a listing and all its connected Duplicate copies share one free launch offer total. Existing subscriptions keep their original terms and approved free periods. Checkout shows what applies to you and asks you to accept changed free terms or price before billing starts.

Yes, in effect, while founding places last. The launch offer covers the first months of a monthly plan at no charge, so nothing is due on the day you publish. Building the listing is free either way, photos and all, and you only add a card at the publish step. Checkout tells you how many free months you have, and that number falls as founding places fill. The annual plan is not eligible for the free months and is billed in full. For an eligible listing, free months start when it is approved and regular monthly billing starts when they end. For new claims, one listing and all its connected Duplicate copies, including copies of copies, share one offer total. Existing subscriptions keep their original terms and approved free periods. When the original subscription ends, a new subscription has no remaining free months. Resuming the same original subscription, when available, keeps its original terms. Changed free terms or price need your acceptance before billing starts.

Open Account Settings → Billing, find the listing's row and choose "Cancel subscription" (switching off "Auto-renewal" does the same). Cancelling stops future renewals, and the listing stays active through the end of the period you have paid for, on the monthly and the annual plan alike. If you cancel during free launch months, the Billing row shows the date the original subscription ends. A new subscription after that date has no remaining free months. Resuming the same original subscription, when available, keeps its original terms. Pausing a listing on the Listings page only hides it: it does not stop its billing. Subscription payments are final: there are no refunds on any plan.

We retry automatically for several days. If the payment ultimately fails, your listing is paused, it stays in your dashboard but is not visible to tenants. You'll get email reminders. Update your card on the Billing page or contact support for help. Once a successful payment is processed, your listing goes back live within minutes.

Not in one step yet. To move a listing to the other plan, cancel its subscription from Billing (/account-settings/subscriptions). The listing stays live through the period you have already paid for, then pauses. Choose "Resubscribe" next to it on /landlord/listings and pick the plan you want at the payment step. Plans are not prorated: the new plan is billed in full from the day you resubscribe. Subscription payments are final: there are no refunds on any plan.

Yes. In the iPhone app you can subscribe through the App Store, billed by Apple. One Apple account can hold one active listing subscription, so if you list more than one property, subscribe the others here on the website, where each listing has its own subscription. The launch offer's free months apply only to website checkout. If you hold a launch offer, the app asks you to confirm before an App Store purchase that it is billed at the regular price from the start, and in the US it can instead take you to the website to finish a monthly plan with your free months. An unused website offer can be restored through ordinary account recovery within its original deadline, with the same founding place and free months. For new claims, a listing and all its connected Duplicate copies share one offer total. Existing subscriptions keep their original terms and approved free periods. A new subscription after the original ends has no remaining free months; resuming that same original subscription, when available, keeps its original terms. App Store subscriptions are managed and cancelled in your iPhone's Settings, under your Apple account's Subscriptions.

Open /account-settings/subscriptions, click the receipt icon on any listing's subscription row, and you'll get the full list of invoices and downloadable PDF receipts for that property. Each invoice shows the billing period, amount, and status. Furnished Unfurnished bills per listing, so each property keeps its own invoices and receipts under its subscription.

Here's what likely happened to your listing: a few states take it out of tenant search, so it's not showing publicly. Draft: not published yet (finish it from /landlord/listings). Needs setup: payment isn't finished; open the listing and complete the Payment step. Pending Review or Pending Verification: our team is reviewing the listing or its documents before it goes live. Paused: you paused the listing or its subscription (a paused subscription resumes by itself after 90 days unless you cancel it), or a payment failed. After a failed payment, update your card on /account-settings/subscriptions and it's live again within minutes; to bring back a listing you paused yourself, choose Reactivate in its Actions menu. Archived: it was taken down. Check the status badge on /landlord/listings to see which state applies and why it's not showing.