Safety & Trust
Reporting & disputes
Report bad actors, scams, or listings; we investigate and act.
How do I report a suspicious listing?
On any listing, click the menu (three dots) on the detail page and choose "Report." Pick a reason — scam, duplicate, inappropriate content, or other — and add details. Our admin team reviews all reports; suspicious listings are paused or removed within hours.A landlord or tenant is harassing me. What do I do?
Open the message thread, click the menu, choose "Report user," and tell us what's going on. We review every report and can suspend or ban users who violate our terms. For urgent situations, also email support@furnishedunfurnished.com.I paid the landlord and they didn't honor the agreement. Can you refund me?
No — Furnished Unfurnished doesn't collect, hold, or process rent payments. The transaction is between you and the landlord directly. If a landlord misled you or breached the lease, your recourse is through small-claims court, mediation, or — if their conduct violated our terms — by reporting them to us so we can suspend them. We can't recover funds you paid them.